Terms and Conditions
At Pets Pad we are committed to giving you high quality products at the best possible prices and 1st class service. Every effort will be made to despatch all orders received before 12 noon that day. Although we try to keep all of our products in stock on the occasions we do not have your ordered product you will be contacted by e-mail or telephone to advise you of anticipated delivery.
How long does it take for orders to arrive?
While we typically dispatch the same day or the following working day, we are unfortunately unable to guarantee a delivery date. Please remember to leave us a contact telephone number in case the courier needs to contact you for additional delivery instructions - without this you parcel may be delayed.
Small items are sent 1st class post so should arrive next day. Larger items sent by Standard Delivery to UK Mainland, or via Royal Mail typically take 3-5 working days for delivery, however during busiest times, this can sometimes take a little longer. Please allow an additional 2 working days if your order is being shipped outside of the UK Mainland.
If any product purchased from Pets Pad Direct is found to be damaged in transit we will either replace or refund the product at the customers discretion provided we are notified within 5 Days of delivery.
IFor defective items, please contact us within 60 days. For defective items after 60 days please contact the manufacturer directly to submit a warranty claim.
Changed your Mind - In the event of a customer ordering an item from Pets Pad Direct in error and through no fault of Pets Pad Direct we will be pleased to replace or refund the item (excluding p&p) provided that the original item is returned to use at the customers expense within 10 days unused and in saleable condition. Items must be in their original condition including manufacturer packaging, manuals & components to warrant. It is your responsibility to post the item back to us. Refunds are issued within 1-5 business days after we receive your return in our Returns department.
The Royal Mail collect at around 3pm each day (mon-fri), orders placed by 12noon are normally dispatched the same day, unless the shop is really busy, in which case it may be dispatched the following day.
We can post to virtually any address in the United Kingdom.
Please note that the postage rates for all items are weight-based.
0 - 500g £1.50
750 - 1000g £3.50
1.5kg - 2kg £6.50
2kg - 16kg £6.50
Free delivery on orders £50 has a maximum weight of 20kg.
10% discount for first orders and free postage does not apply for orders over £50, only one offer can be taken.
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